Hotel Sacher Wien

Located in the heart of the historic center, this hotel is adjacent to all the major attractions and shopping areas. The rooms are spacious and well-maintained, with luxurious amenities that exceed expectations. The bathrooms are equipped with both a bathtub and a shower, providing ultimate comfort. The service is top-notch, with staff being accommodating and efficient. The hotel offers a variety of facilities, including elegant restaurants and a cozy bar area. The breakfast is delicious and satisfying, with a wide selection of options to choose from. Guests can also enjoy breathtaking views of the city.

Emblematic hotel, in the center of Vienna. Comfortable room.

Undifferentiated service. Those little details that make the hotel go down in perceived quality. When we arrived there was no one willing to pick up the suitcases, when we entered the hotel someone came, but too late. We asked for two more pillows that didn't arrive until the next day, after asking for them again.

We had an incredible stay at Sacher Wien. The location is unbeatable, allowing us to truly immerse ourselves in the beauty of Vienna. The classic upscale ambiance of the hotel perfectly captured the essence of the city. The attention to detail, cleanliness, and comfort were top-notch, making our stay truly memorable. We were pleasantly surprised by the thoughtful gesture of providing water bottles, excellent chocolates, and prunes every day. The only thing we missed was a coffee machine in the room. I highly recommend this hotel for a truly authentic Viennese experience.

Everything

Nothing negative

Everything, really is excellent

Perhaps it would be good if at breakfast people who have nothing to do at the time would determine, were not looking. You feel watched and observed at all times. But it is a small detail of a magnificent service and a really excellent Hofel.

Luxuriously appointed, this venue had all the exclusive amenities we could ask for. the spa was wonderful, and we enjoyed the sauna, massages, and Turkish bath. the restaurant offered a delicious continental breakfast, and in-room breakfast service was also available. We loved the bar and lounge area, and the coffee and tea in the lobby was a nice touch. the location was perfect, and we appreciated the private facilities.

The place is mythical and superb, and from this point of view in line with expectations. The blue bar is a pure dream. On the other hand, in a particular context it is true, the service received was deplorable, and unworthy of a 5 star...!!! (except for a charming girl at the reception, but not very efficient).

I arrived on April 6, for less than 24 hours, leaving on April 7 by plane. On my arrival I was told that the Vienna Marathon the next day would block the whole city, and that it would be impossible for me to reach the airport. 1/I would have liked to be warned by the hotel before arriving ! : if I booke a 5 stars, it's to have a service. 2/ I asked what was the solution : walk with my suitcase, take the metro, then change somewhere to take the train. 3/ Not knowing Vienna, I asked that someone accompany me to the train to the airport. The concierge calls me back and asks me 200€ for this service ! (it took about 10mn). Scandalous. Finally a professional contact helped me the next day... 4/ Otherwise, a lamentable doorman, indifferent to everything: doesn't take my suitcase, unable to order a taxi (so 25 mn walk to go to the concert...!!) etc... VERY VERY DECEIVING... I travel all the time, I've never seen such a bad service. I was expecting something else from the Sacher.

ideal location, hotel owes everything to its facilities and building that houses it, which, it is true, are absolutely flawless. rooms are luxurious and functional, decorated with great class, well equipped, combining modernity and period furniture. restaurant grune bar was a great experience with an attentive staff. breakfast is diversified and complete even if not exceptional for this type of establishment.

staff, apart from the restaurant staff, messy. At breakfast, there is a noria of waiters running around, makes things very noisy. bar, considering the size of the hotel, is tiny, Viennese like to come and have a drink there, makes things even more difficult for the hotel guests. bar staff is not very attentive for this type of establishment. lobby and reception of the hotel are also very small which sometimes causes traffic jams. doormen don't hold the umbrella for the ladies when it rains to get to the taxi. We have to return the room keys to the concierge each time to get out, sometimes wait to get them back which can be annoying. first few days, maid knocked on the door insisting to make the room to. 8:50 in the morning. The line in front of the café to taste the famous Sacher Torte cake (which is not exceptional in itself to my taste) which sometimes makes you stared at by the customers in line when you enter the hotel.... It may seem like details, which, put together, dissociate a hotel from a palace. the Sacher, because of its price, claims the term "palace", compared to a London palace with similar services, price is not the point.

the exclusive amenities made us feel pampered and relaxed. We loved the Spa & wellness center and their massages were amazing. the stunning private facilities and bar/lounge area were perfect for intimate moments.

Although the service was exceptional, we experienced a minor issue with the continental breakfast. It lacked variety and freshness, which we hope will be improved in the future.

Exceptional hotel. Perfect central location, very nice room, helpful and charming staff without being obsequious. Very complete breakfast. A 5 star hotel on the edge of the palace. Great class. Small attentions, chocolates in the room every day, fresh water, well-stocked mini-bar.

It's chilly in the halls and we had to turn up the temperature in the room. There may be one or two extra blankets missing from the room (but I'm sure that if we ask, there's no problem).

Bad luck with my room l reception etc

Trouble with the lock on my bedroom with the bathtub...

I recently stayed at Hotel Sacher in Vienna for a few nights with my sister. From the moment we arrived, the service was exemplary. The room was carefully designed to maximize comfort, with a stunning view of the Opera House. The extra special treats delivered to our room, like the festive lamb cake and chocolate eggs for Easter, were a delightful touch. The staff, especially Sabrina, were outstanding and genuinely cared about our stay. The Blue Bar and Anna Sacher restaurant were both chic and elegant, with excellent food and an extensive wine list. the staff, location, and accommodations were amazing, making our trip truly memorable.

Would be happy to recommend this hotel.

Excellent location, right in the heart of the city and close to key attractions. Beautifully decorated rooms with comfortable beds and soundproofing for a peaceful stay. Close proximity to everything you need, including restaurants and cafes.

Our room had a poor view initially and did not match the pictures on the website, but the front desk was accommodating and eventually moved us to a better room. Some small issues with the room amenities, such as missing items and a problem with the shower.

Reception and service

Nothing

The best hotel in Vienna

Everything is excellent

Excellent staff, especially Georg and Konstantin. Lovely room and elegant ambiance. Delicious dinner in Red Bar. Best choice near Vienna Opera.

Home The Comfort The Attentions The Situation

Bedroom layout (no drawer storage: abnormal for an establishment of this category). 1 Mattress on the 2 should have been renewed.

A classic hotel in a great location with good service

It should be renovated and restaurants are not at the level they should be

As a budget traveler, I appreciated the fantastic suite upgrade with a balcony, splendid views, and impeccable service at Sacher. The handwritten note, white roses, and jazz CD were lovely touches that made our stay unforgettable.

Felt incredibly comfortable, with the staff going above and beyond to make sure we had a great experience.

The most beautiful hotel we've ever stayed in. The personalized attention, at all times, the delicious food, especially breakfast, extraordinary! Well located, beautiful rooms!

They need to change some things that have deteriorated over time like the carpets in the rooms.

Location, decoration and copious and varied breakfast.

Small room, unorganized staff, very small living room.

Storied past, rare service, great location, luxurious rooms, wonderful spa, excellent breakfast.

Nothing negative to say.

A lot

I didn't like the pillows and split mattress

I had an amazing experience at Sacher Wien. The value for money was exceptional with elegant room decor and a spacious bathroom. The hotel's location was perfect, just a short walk to the Opera House. The staff went above and beyond to make our stay memorable, especially Sabrina who provided exceptional service. The Blue Bar was chic and the Anna Sacher restaurant served exquisite Easter dinner with a great wine selection.

The only thing that could make the breakfast menu better is adding more variety to cater to different preferences.

the suite on the 6th floor exceeded expectations with its breathtaking view of the Opera and the Albertina Gallery. The room was spacious, comfortable, and impeccably clean. The staff was incredibly friendly and helpful throughout our stay at this elegant hotel.

pillows lacked neck support

I stayed at Hotel Sacher for a business trip and had a great experience. The location was excellent, right across from the State Opera House. The hotel had a perfect blend of period preservation and modern technology. The staff was extremely accommodating and helpful. The rooms were spacious and elegant, with comfortable amenities such as a deep bathtub. The public spaces were beautifully decorated and cozy. The Austrian food in the hotel's restaurant was delicious and there were also fantastic restaurants nearby. I highly recommend this hotel.

Can't recommend highly enough this hotel.

Great location, near famous attractions and luxury shops. Iconic period preserved with modern tech. Attentive staff, superb breakfast. Highly recommend.

Loved the location right across from the Opera House and Albertina. Easy access to metro and walking distance to attractions. Wonderful staff who were polite, professional, and incredibly helpful. Beautiful hotel with stunning rooms and a historic charm. The concierge provided excellent recommendations that made our stay even better.

Felt very fortunate to have no complaints during our stay.

The location of the hotel is perfect, right in the center of the city and opposite the Opera House. The staff at the hotel were very friendly and attentive, particularly on the day of my arrival. The rooms were clean and nicely decorated, and the hotel had great character. The hotel facilities were also very impressive, with a fine dining restaurant that provided a great culinary experience.

Nothing negative to say, everything was perfect.

The staff were excellent, going above and beyond to help. The room was lovely and elegant. Dinner at the Red Bar was delicious. The location was superb. The concierge team, especially Benjamin, was incredible.

No negatives from this place.

Iconic and period-preserved hotel with a cleverly concealed modern tech.

Lack of personal recognition and communication skills from the front desk staff.

The location of the hotel is perfect, right next to the Opera House. You can easily walk to all the main attractions in the city. The rooms are beautifully decorated with high ceilings, marble bathrooms, and original art. The service provided by the staff is impeccable, from the friendly bellmen to the helpful concierge. The breakfast buffet is delicious and offers a wide variety of options. Plus, the views from the room overlooking the Opera House are simply stunning.

Some guests have experienced issues with the restaurant service, so it's advisable to make a reservation in advance.

Impeccable service! During our stay, it happened to be my husband's birthday, and the staff at Hotel Sacher Wien went above and beyond to acknowledge and make it special. The ambiance throughout the hotel was incredible, making us feel truly immersed in luxury. The newly renovated suite we stayed in was the perfect combination of modern comfort and classic design. The breakfast at Sacher Wien was a highlight, with a wide variety of delicious options, including the famous Sacher torte. I highly recommend this hotel for a truly extraordinary experience.